Refund policy
Return & Refund Policy
Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
How to Request a Return or Cancellation To exercise your right of withdrawal, log in to your account and submit a request through your orders page: 👉 https://shopify.com/84770029818/account
Returning Items Once you've submitted your withdrawal request, you must return the items within 14 days. Items must be in their original condition.
Refunds We will process your refund within 14 days of receiving the returned items (or proof of return, whichever is earlier). Your refund will include the standard delivery cost you paid — we do not refund premium or express shipping upgrades.
Return Shipping [Specify here: who pays for return shipping — you or the customer.]
Exemptions The right of withdrawal does not apply to:
- Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery
- Custom or personalized items
- [Add any other exemptions relevant to your products]